在线演示
WhatsApp Pilot
一天之内，让 WhatsApp 助手接上你的数据。
回应客户、判定需求、触发你的自动化流程，该转人工时就转人工。就在你客户已经在用的那个渠道上。
在线试用您的客户不会安装您的应用。他们本来就在 WhatsApp 上。
一个接入贵司目录、日程与系统的智能体，用阿拉伯语、法语和英语回答，接收订单、安排预约，并在必要时移交人工。基于 Meta 官方接口，绝不走绕行方案。
- Meta WhatsApp Business 官方接口
- 阿拉伯语、法语、英语
- 内置人工移交
The channel your customers already write on is the one nobody staffs
It is not a tooling problem. It is a volume and office-hours problem.
01
Messages arrive outside office hours
The customer writes in the evening and at weekends, when they decide. The reply arrives on Monday, once they have ordered elsewhere. The channel is open, but nobody is behind it.
02
One phone, one person, one ceiling
The WhatsApp account runs on a sales rep's phone. It cannot be shared or supervised, it leaves with them when they change job, and it saturates after a few dozen parallel conversations.
03
Grey-market tools get cut off
Tools that work around the official API end up blocked by Meta, usually at the worst moment. The number is lost, the history with it, and the customer relationship too.
From message received to order recorded
The path is the same for a question, an order and an appointment: only the final action changes.
01 / 05
Received on the official API
The message arrives through the official Meta WhatsApp Business API, on your verified number — not on a workaround that can be cut off. Text, voice notes, images and PDFs are accepted: a customer sending a photo of the label or a voice note in dialect is handled like any other.
02 / 05
Understanding and language
The agent identifies the real intent and the language — Arabic, French or English — and replies in the customer's. Voice notes are transcribed before processing. Cases that must go straight to a human, a complaint or a sensitive subject, are recognised and get no automated reply.
03 / 05
Querying your data
Catalogue, stock, order status, available slots: the agent fetches the information from your systems rather than inventing it. Shopify, YouCan and LightFunnel connectors plug in with one click; anything else goes through an API, or a connector we build.
04 / 05
Action
Create the order, book a slot in the calendar, update a record, write the row into Google Sheets, send the confirmation. This is the point where the channel stops being a switchboard and becomes a point of sale.
05 / 05
Informed escalation
When a human takes over, they receive the request restated, what the agent verified and what remains to be decided — not a raw thread to re-read. The conversation continues on the same number, without the customer repeating themselves.
What the agent takes on
The perimeter is decided with you, subject by subject. Anything outside it goes to a human.
Product and service questions
Availability, price, specifications, lead times, return conditions: answered from your live catalogue, not a frozen FAQ.
Order taking
The customer orders inside the conversation. The order is created, confirmed and traced, synced to your store or to a Google Sheets file.
Appointments and calendar
Offers genuinely free slots, books, confirms, reminds and handles cancellations without human involvement.
Order tracking
Status, carrier, estimated delivery, fetched live from your system at the moment the question is asked.
Outbound campaigns
Bulk sending through Meta-approved message templates — the only compliant route — with segmentation and reply tracking.
Inbound media
Photos, voice notes and PDFs accepted and processed: a photo of a part number or a receipt becomes usable data.
What the channel plugs into
E-commerce connectors take one click. Everything else goes through an API — and where no API exists, the software pole builds one.
| Integration | What the agent does there | Setup |
|---|---|---|
| Shopify | Reads catalogue and stock, creates and tracks the order | One-click connection |
| YouCan | Catalogue, order, tracking | One-click connection |
| LightFunnel | Catalogue, order, tracking | One-click connection |
| Google Sheets | Writes each order into the sheet your teams already use | One-click connection |
| Web widget | The same agent on your site, with the same history | One <script> tag |
| Facebook and Instagram | The same agent across Meta messaging | Account connection |
| Calendar | Offers free slots, books, reminds | Calendar API |
| CRM and ERP | Creates the record, updates it, triggers what follows | API or custom connector |
| WooCommerce | Catalogue, order, tracking | Coming soon |
The agent inherits the rights of the system it connects to: it only sees and writes what the account allows, and every action is logged.
Three uses of the same channel
01 · 背景
Orders arrive as WhatsApp messages, keyed in by hand the next day, with address errors and stock-outs discovered too late.
02 · 我们实施的内容
Agent wired into catalogue and stock, order taking inside the conversation, written straight into the store and the tracking sheet.
03 · 结果
The order is recorded the moment the customer places it, with stock checked. Next-day data entry disappears.
01 · 背景
Booking occupies the front desk all day, and free slots stay empty because nobody answers in the evening.
02 · 我们实施的内容
Agent connected to the calendar, offering genuinely free slots, booking, confirming, reminding the day before and handling cancellations.
03 · 结果
Appointments get booked outside opening hours, and the front desk handles exceptions instead of the diary.
01 · 背景
The same order-tracking questions occupy the team seven days a week, at all hours.
02 · 我们实施的内容
Agent wired into the tracking API, answering live with the real status, and escalating only complaints and sensitive cases.
03 · 结果
Tier-1 requests are absorbed, and the team receives the hard cases with the file already prepared.
What the channel changes
Measured on the covered perimeter, in real conditions, before any rollout.
- availability on the channel your customers already write on
- 24/7
availability on the channel your customers already write on
- languages handled inside one conversation: Arabic, French, English
- 3
languages handled inside one conversation: Arabic, French, English
- of conversations on the official Meta API, supervisable and transferable
- 100%
of conversations on the official Meta API, supervisable and transferable
这些量级来自我们在可比范围内于试点阶段的实测。在贵司语料上，它们会在规模化之前实测，而不是事先承诺。
现在就能看到运行的产品
这些产品已经构建完成。部分可在线访问，其余可按需演示。
常见问题
Exclusively. It is a condition, not an option: tools working around the official API end up blocked, and the number and history are lost with them.
The number must be attached to a verified WhatsApp Business account. We support the verification, and a number already used on the mobile app can be migrated.
It handles Arabic, French and English, including mixed within one conversation, and replies in the customer's language. Voice notes are transcribed before processing.
Yes, through message templates pre-approved by Meta — the only compliant route. Approval time has to be planned for, and we prepare the templates with you.
It says so and hands over to a human, with the request restated, what it verified and what remains to be decided. Complaints and sensitive subjects never get an automated reply.
There is no human ceiling: the channel handles simultaneous conversations without a queue, which is precisely what a shared phone cannot do.
Shopify, YouCan and LightFunnel connect in one click, WooCommerce is coming. For any other system the connection goes through an API, and where no API exists the software pole builds one.
The same agent, with the same knowledge base, embeds into the site with a script tag. The user never leaves the page, and the history stays unified.
本方案不做什么
We do not work around Meta's official API, even when it is cheaper and faster to set up: grey-market tools end up cut off, and you lose the number and the history with them. Outbound campaigns therefore go through pre-approved templates, with the delay that implies. Nor do we let the agent handle complaints and disputes: those conversations go to a human, by explicit rule.
How many WhatsApp messages will go unanswered tonight?
Thirty minutes is enough to work out what the agent can absorb on your catalogue, what must stay human, and what it needs wiring into.